Terms and Conditions of Service
1. Introduction and Definitions
1.1. AvangCloud (“the Company”) is the provider of hosting, virtual server (VPS), SEO, and related digital services (“Services”) offered to clients worldwide, including Europe and the United States.
1.2. “Client” refers to any individual or entity who registers for, purchases, or uses the Company’s Services.
1.3. By registering for or using the Services, the Client accepts all terms and conditions herein without limitation or exception.
1.4. These Terms govern all contractual relations and service usage between the Client and AvangCloud.
2. Client Registration, Identity Verification, and Accuracy of Information
2.1. The Client must provide accurate, current, and complete information during registration and must update it promptly if changes occur.
2.2. Providing false, misleading, or fraudulent information, including fake identity documents or payment methods, is strictly prohibited and grounds for immediate termination without refund.
2.3. AvangCloud reserves the right to verify Client identity at any time using any lawful means and may suspend or terminate Services pending verification.
2.4. The Client is solely responsible for maintaining the confidentiality of account credentials and for all activities conducted through their account. AvangCloud is not liable for unauthorized use unless caused by proven Company negligence.
3. Client Responsibilities and Acceptable Use
3.1. The Client agrees to use the Services strictly in compliance with all applicable laws, regulations, and acceptable industry practices in the Client’s jurisdiction and internationally.
3.2. Prohibited activities include, but are not limited to: distribution of malware, phishing, spam, copyright infringement, illegal content (including hate speech, obscenity, and terrorism-related materials), unauthorized access attempts, and any actions harmful to network integrity or other users.
3.3. The Client bears full responsibility for the content hosted and activities performed using AvangCloud’s Services and agrees to indemnify and hold harmless the Company against any claims arising from their use.
3.4. The Client must immediately notify AvangCloud upon detecting any unauthorized use or security breach related to their account.
4. Privacy and Data Protection
4.1. AvangCloud commits to processing personal data in accordance with applicable data protection laws, including GDPR for EU clients and relevant U.S. privacy regulations.
4.2. The Company will process, store, and protect Client data using appropriate technical and organizational measures but disclaims liability for data loss or unauthorized access beyond its control.
4.3. Personal data will only be disclosed to third parties, including law enforcement or judicial authorities, upon receiving valid legal requests or orders, after verifying their authenticity.
4.4. The Client’s continued use of Services constitutes consent to the collection and processing of data as described in the Company’s Privacy Policy.
5. Anti-Money Laundering (AML) and Financial Transactions
5.1. The Client shall conduct all financial transactions through legitimate, traceable means and shall not use Services for money laundering, terrorist financing, or other illicit purposes.
5.2. AvangCloud reserves the right to monitor transactions for suspicious activity and may suspend or terminate accounts with suspected AML violations without prior notice.
5.3. The Client agrees to provide documentation or explanations regarding payment sources or transactions upon request. Failure to cooperate may result in service termination.
6. Hosting Services Terms
6.1. Hosting services activate only after full payment and identity verification.
6.2. AvangCloud aims to provide reliable service but does not guarantee uninterrupted availability or error-free operation. Scheduled or emergency maintenance, force majeure, or other events may cause downtime without liability.
6.3. Clients must comply with resource usage policies. Excessive or abusive use may result in throttling, suspension, or termination.
6.4. Refunds for hosting services are limited to requests made within 7 calendar days of service activation, subject to Company review and approval. No refunds will be granted after this period.
6.5. Clients are responsible for backing up their own data. The Company holds no responsibility for data loss or corruption unless explicitly stated.
7. Virtual Private Cloud (VPC) Terms
7.1. VPS services, whether hosted domestically or abroad, are provided “as is” without warranties regarding uptime, latency, or performance.
7.2. Refunds for VPS services are as follows:
- Domestic VPS: Refund requests accepted only within 48 hours of activation, subject to review.
- International VPS: No refunds under any circumstances.
7.3. AvangCloud disclaims liability for any damages resulting from VPS downtime, technical failures, or third-party infrastructure issues.
7.4. The Client must not use VPS services for illegal purposes. Violations will result in immediate suspension without refund.
8. SEO Plus Service Terms
8.1. SEO Plus services are advisory and execution-based; AvangCloud acts solely as the service provider and offers no guarantees of rankings, traffic, or search engine penalties.
8.2. The Client acknowledges risks associated with SEO, including domain penalties, and agrees that AvangCloud is not liable for such outcomes.
8.3. Payment for SEO services is non-refundable once the order is confirmed.
8.4. The Client agrees to provide accurate access and cooperation for SEO execution. Failure to do so may reduce effectiveness but will not entitle the Client to refund.
9. Suspension and Termination
9.1. AvangCloud may suspend or terminate Services immediately, without prior notice or refund, upon Client breach of terms, suspected fraud, illegal activity, or upon lawful demand by authorities.
9.2. Upon termination, the Client’s data may be deleted permanently. Clients should maintain their own backups.
9.3. The Company disclaims all liability for damages resulting from suspension or termination.
10. Modifications of Terms
10.1. AvangCloud reserves the right to modify these Terms and Conditions at any time by posting updated terms on its website.
10.2. Continued use of Services after modifications constitutes acceptance of new terms.
11. Governing Law and Dispute Resolution
11.1. These Terms shall be governed by the laws of the jurisdiction where AvangCloud is incorporated, without regard to conflict of law principles.
11.2. Disputes will first be subject to amicable negotiation. If unresolved, disputes shall be resolved exclusively by courts competent in the Company’s jurisdiction.
11.3. The Client consents to exclusive jurisdiction and venue of such courts and waives any objection to inconvenient forum.
12. Limitation of Liability
12.1. AvangCloud’s total liability for any claim arising from or related to the Services shall not exceed the amount paid by the Client for the specific Service giving rise to the claim.
12.2. The Company shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of profits or data.